SKYBUS, LTD.BUSINESS FEASIBILITY PLAN.PartVIII.Section 7

PROFESSIONAL PRACTICE

1. Professional Bodies

A relationship with professional associations is advantageous for both small and big business as the main aim of such association is "seeking to further a particular profession, the interests of individuals engaged in the profession, and the public interest" (lecture notes).

In Ireland there are main three professional agencies, the co-operation with which might be beneficial for SKYBus business. They are:

1. Charted Institute of Logistics & Transport Ireland  (CILT);

2. Irish Small and Medium Enterprises Association (ISME);

3. Dublin Chamber of Commerce.

The below is a detailed description of listed agencies and their relationship with businesses:

1. Chartered Institute of Logistics & Transport Ireland (CILT)                       

The Chartered Institute of Logistics & Transport (CILT) is the recognised professional body for all professionals involved in the transport and logistics industries in Ireland. The CILT draws together members of the Transport and Logistics Industry in one common networking forum.

CILT offers, working within the Transport, Logistics or Supply Chain Management industries, companies a membership of the Institute which is nothing but advantageous for the following reasons: ability to build a wider network; an opportunity to sharpen the Logistics & Transport Skills; a chance to be heard, ability to gain recognition & credibility as well as an opportunity to manage Transport / Logistics Career. There are six grades of memberships, which vary from unemployed to charted, depending on the qualification and experience.

Upon a mutual relationship between SKYBus and CILT, it is believed that our business will have the opportunity to participate in a number of social activities (Annual Dinner) which will give us a chance to network informally and to make valuable contacts within the Logistics and Transport Industry.

Being a member of CILT, SKYBus will have an access to the institute magazine "Linkline", where it will become possible to find all information of Transport Industry and any changes within it and its laws and regulations.

Also we will be able to advertise our services and learn more of the businesses appearing in the market that can become our potential competitors. Our employees will gain access to top-level training, professional development and recognized professional qualifications in Logistics & Transport that are delivered by CILT. SKYBus will also have a free access to all the Institutes Presentations by topical industry professionals, site visits, seminars and conferences which are part of the dynamic CILT program.

The Institute acts as the Examining body on behalf of the Department of Transport and the Health & Safety Authority and hence all drivers employed by SKYBus will be able to sit the exams and get a Certificate of Professional Competence in both Road & Bus Passenger Transport Operations Management (such certificate is proof that the candidate is professionally competent to act as a transport manager).

2. Irish Small and Medium Enterprises Association (ISME);

By joining with other business owners across the country, ISME lets its members to share in protecting the health of the firms and resisting the dominance of Government, Trade Unions and Big Business.

It provides a professional support and advice. Its business advice helpline offers advice on all aspects of Business and HR including: Employment Contracts, Health and Safety Obligations, Wages and Conditions, Late Payments, Maternity, Carers and Paternity Leave, Annual Leave and Holidays, Bullying and Harassment, Disciplinary Procedures, Redundancy, Work Permits, Revenue Audits, The New Legislation, etc.

Another beneficial feature of co-operation with ISME is that SKYBus will have an opportunity to Promote Online through the "Meet the Members" page on the ISME website by advertising our special offers to the ISME Community.

By being a member of ISME, we will escape the high rates of companies (that are the members of ISME). The cost reduction scheme includes Health Cover, Business Insurance, Home Insurance Phone and much more.

Just like CILT, SIME has numerous networking events, conferences and seminars across the country throughout the year. These events have proven to be fantastic networking opportunities where SKYBus will have an opportunity to meet like-minded owner managers.

Also ISME has a training and development department. The agency invites all members to attend the numerous business training programmes across Ireland. There is a significant discount for members of ISME for this training. Training programmes include; Cold Calling Techniques, Social Media for Business, How to get paid and many more.

There are monthly newsletter and regular press releases from ISME. The agency is constantly lobbying on behalf of Small & Medium Business in Ireland; therefore these publications are designed to keep all subscribers up to date on the issues that face Business owners in Ireland.

3. Dublin Chamber of Commerce

Dublin Chamber of Commerce represents the interests of businesses in the Greater Dublin Area.

As the leading business organisation, the agency offers the opportunity to promote a company business and to get involved in the future direction of the area. The Chamber helps to network with other businesses, maximise and grow the company business and understand the driving forces behind the future shape of the Greater Dublin Area.

Its range of business services, which includes the networking and learning events, business advisory services and international trade documentation and policy consultations, ensures that the companies are well positioned for the challenges ahead.

The Chamber provides a range of business services, including international business assistance, export services and business promotion opportunities. Founded in 1783, the Chamber has represented the interests of business across the Greater Dublin Area for more than 200 years.

The Chamber’s Member Advantage Club allows members to make savings on a range of goods and services and provides the opportunity to showcase a special offer to fellow member businesses.

There are significant opportunities for SKYBus to promote our business and expand the network of professional connections. Its programme of over 120 events each year caters for every person and every business. It is believed that Networking at the events will enable our business to network with our peers and like-minded people, as well as to share ideas and expertise. Such events also provide the companies with timely, relevant and valuable information so to give the business a competitive edge. The Chamber also empowers all its members to network online by joining its dedicated LinkedIn members group.

The Chambers has its own library where we as a member will have an access to different works, new articles and other interesting materials on business, which will be helpful in the business.

Such activity will let SKYBus to see other perspectives and therefore get more value out of the read as well as the depth of engagement at the discussion sessions, available at the Book Club, will build strong bonds with other participating members of the Chambers.

2. Schedule of Proposed Events

SKYBus  important events are detailed in a table below. SKYBus believes that it is important for a company t set goals because this helps determine the company's strategy and tactics and maintain company focus. The events are seen as a progress points and will be used to measure SKYBus's success in achieving its goals.

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SKYBUS, LTD.BUSINESS FEASIBILITY PLAN.PartVII.Section 6

MARKETING, QUALITY, SERVICE

1. Plan for effective marketing

Service/Product

·         SKYBus is a company providing 24-hours transportation services, making the rides from/to Dublin Airport. Its route has its starting point at Dundrum Centre and runs along the following Dublin areas: Tallaght, Clondalkin, Liffey Valley and M50.

·         Upon starting up, the business intends operating two vehicles that will make in average 40 rides per day. The time of one travel between two final stops is approximately 50min (depending on the traffic implications). There will be 10min break between the rides (for a detailed timetable refer to Appendix VI.A)

·         Unlike our man competitor, which is Airport Hopper, SKYBus is expected to operate 24 hours 7 days a week. We also intend to make the rides during the holidays, such as Christmas Day, Easter Day (365 days a year without any exceptions).

Place

·         SKYBus starts its travel from Dundrum Centre and drives through the following main stops: Tallaght Square, Belgard Inn, Newlands Cross (Bewleys Hotel), Clondalkin Mill Centre, Fonthill Dunawley, Liffey Valley Shopping Centre, Clarion Hotel (Liffey Valley), Footbridge N4 and Airport.  At the main stops, listed above, the bus waits for 2 min (Airport - 10min). And at the Clarion Hotel in Liffey Valley, the bus waits for 5min. All stops served by SKYBus will have the company bus stop signs with the timetables on them (Appendix VI.B)

·         The bus serves the hotels that are located close to the operating route. These includes: Clarion Hotel (Liffey Valley), Bewleys Hotel (Newlands Cross), Louis Fitzgerald Hotel (Newlands Cross), Abberley Court Hotel (Tallaght), Maldron Hotel (Tallaght), Plaza Hotel (Tallaght), Dundrum House Hotel (Main Street);

·         SKYBus will have an offical website where all internet users will have a chance to review the information with regard to: the detailed timetable, stops served, book a ticket online or a private coach as well as reserach special offers provided by the company.

Price

·         The ticket fares will differ depending on the stop at which passenger will hop into the bus. For example those travelling from the first stop (Dundrum Centre) the fee charge will be €8, where the ticket price will reduce to €7.50 for the passengers hopping in Tallaght. €7 and €6 will be for Clondalkin and Liffey Valley stop respectively. The ticket fares will also differ depending on the age of the passenger (for a detailed price list refer to appendix VI.C)

·         SKYBus intends to provide discount bundles to the frequent users or groups. For example the 10 travels within a month will cost €45, where the family offer (up to 2 adults and 4 children) for one ride will be €20

·         Unlike Airport Hopper that offers only €8 and €6 fare charge for the adult (depending on the bus stop location), SKYBus broke the ticket price further on (€8, €7.50, €7 and €6). The family package offered by SKYBus is €20, where Airport Hopper charges the family for €29. If to compare the fares with taxi, SKYBus charges three/four times less for transportation services than any taxi vehicle (depending on the taxi station location).

Promotion

·         In order to introduce the company to the public SKYBus will be advertised by Advertising agency using such technique as press publishing, for instance ads in the most popular local newspapers. Also it is considered to publish brochures and spread around the democratic area of interest to the business so the message could reach the domestic households as well as organizational estates.

·         To increase the sales SKYBus will cooperate with the hotels and Dublin Airport. Also it will be considered to involve such advertising technique as TV commercial in order to raise awareness of our transporting services operating within the Dublin areas.

·         SKYBus is the seasonally dependent business. For example summer is expected to be a most profitable time of the year as many people travel to the airport for summer holidays flights. The number of passengers per day will also depend on the holidays periods, such as Easter and Christmas (when many foreign workers travel back to their home countries), other national holidays such as St Patrick Day (when many travel to Ireland in order to attend the St. Patrick Parade) or sport events.

2. Marketing Strategy

According to classification based on market dominance SKYBus will take lace of Challenger in the market, because SKYBus enters the existing market with a direct competitor - Airport Hopper and indirect such as Night Link and Taxi. All three competitors mentioned above provide services either for an expensive fare or serving some particular areas of Dublin.  SKYBus will concentrate on weaknesses of our opponents in the market, for instance such as a high price, inadequate service, quality and flexibility.

SKYBus will offer the competitive and cheap prices, reliable and frequent service, expand the perimeter of service market to Dundrum as well provide a night service. 

The below is a list of market strategies on which SKYBus intends concentrate its attention in order to achieve recognition as well as popularity among its users:

·         Improved service strategy;

·         Intense advertising strategy;

·         Cheaper service strategy.

3. Methods of Distribution

SKYBus intends to sell its services to its users by using both methods of distribution: direct and indirect channels.

Indirect Distribution:

Hotels and Dublin Airport appear to be the representatives of an indirect market channel, where their customers become our users. It is hoped that contract agreements with both leading customers as well as spreading of leaflets and brochures on SKYBus services at the hotels and airport registration desks will attract attention of potential users.

Direct Distribution:

Individuals hopping into the busses at the bus stops will become the representatives of the direct distribution channel. It is expected that delivering a qualitative service our business will raise a popularity rate through a "word of mouth".

4. Quality Policy

It is the policy of SKYBus Ltd, to provide its customers with a high quality service. The overall policy of the company is to provide the people, organization and resources to supply our customers with the products and services that satisfy their requirement in every respect. Furthermore it is SKYBus Ltd policy to continually improve our quality by monitoring, measuring and enhancing our Quality and Procedure System.

Implementation of the Quality Policy is the responsibility of every member of staff, starting with the Owner, who makes policy decisions which enable the correct action to be implemented throughout the organization. The owner who also acts as the Quality Manager is responsible for maintaining the implementation of the Quality Policy. The Quality Manager controls and monitors those activities in a manner compatible with achieving required service levels and obligations effectively. It is mandatory that all staff adhere to the procedures in order to achieve a consistent

The management will ensure that the quality policy:

·      Is appropriate to the organization;

·      Provides a basis for establishing and quality objectives;

·      Includes a commitment to requirements and continual improvement;

·      Is communicated and understood within the organization;

·      Is periodically reviewed for suitability;

5. Customer Service Policy

Our primary aim is to provide customers with the very best level of service reaching their expectations. Our goal is to achieve a complete satisfaction of every customer that uses the services of SKYBus. And to achieve this we are committed to our Customer Care Policy for all jobs regardless of size:

·      Deal with customers honestly, fairly and politely;

·      Respond quickly and in a helpful manner;

·      Be trustworthy and reliable and respect confidentiality;

·      Always be efficient and effective to ensure best value for the customer;

·      Consider the customer's needs and environment and provide the appropriate care;

·      Keep the customer informed of progress;

·      Always deliver the service according to the standards of SKYBus, with minimum disruption;

·      Apologies if required and solve an outstanding problem;

·      Listen to feedback, act on it and respond;

·      Keep customers informed of new and improved services available

If we won’t be able to provide exactly what the customer requires, SKYBus will be innovative and will suggest alternatives.

SKYBus promises not to disclose any information on a customer to the third parties. Any confidential customer details obtained through the website will not be shared with anyone except customer himself and the SKYBus employee if required.

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SKYBUS, LTD.BUSINESS FEASIBILITY PLAN.PartVI.Section 5

FINANCIAL PLANNING

1. Sources Of Finance

As it was already outlined in section III, to obtain the proposed business it is required to have an access to approximately €110,000 to run SKYBus for the first three months.

Internals recourses

The owner of the proposed business currently holds a saving account with €30,000 on it and he intends to use this money as a help of starting SKYBus, Ltd.

The parents of the owner also decided to support the potential business and hence made a contribution of €30,000.

External resources

The proprietor of SKYBus is currently unemployed and hence there is no additional income that could be used for investing the proposed business. However there are two strategic plans as a result if which SKYBus can get a second half of finances for investing the start-up of its business.

Plan A

According to Department of Social Protection the owner can have the Short-Term Enterprise Allowance (STEA). In order to be eligible for this governmental support the owner must be:

·    Be getting/have an entitlement to Jobseeker’s Benefit

·    Have 104 paid PRSI contributions.

(Note: The owner has a hold of both mentioned above)

However in order to receive a permit for this support scheme SKYBus will have to be approved in advance in writing by a Job Facilitator based in Social Welfare Local Office. SKYBus may also get extra support under this scheme (if granted), for example grants for training, market research, business plan and access plan to buy equipment (www.welfare.ie)

Plan B

If SKYBus is not granted with STEA the owner will seek a loan of €50,000 from Allied Irish Bank. The bank offers a special scheme for start-up business where an “unemployed” status of employer is not an obstacle.

Once the business plan is approved to be successful, AIB gives SME Loan, which specifically caters for the needs of the young or just starting up company. SKYBus will seek €25,000 over 3 years term (3 years – subject of normal lending criteria) at the highly competitive rate of 4.40% p.a. (Refer to Appendix V.A)

2. Financial Forecast

Set-up costs

The first month will be used to set up the business. It is unlikely any business will be officially transacted. In addition to dealing with legal and accounting issues for the business, office equipment will be purchased and set up.

Once the physical office is ready we will then develop the employee policy and procedure manual. Then we will develop our training program. This will take a bit of time therefore it is very important it is set up at the beginning, ensuring that it is completed and done properly when there are far less time constraints. ( for more detailed set up costs refer to appendix V.B)

Profit & Loss

SKYBus intends to start operating in March of 2013. It is expected to have a profitable income due to the seasonal demands as many passengers start travelling at this time of the year (presence of many spring holidays: Easter, Sport events, St. Patrick, etc). The second month will be active. We will begin to field inquiries over the phone and expect to turn some of those into contracts (Co-operation with Hotels, Dublin Airport, etc). It is expected that the number of passengers using the services of SKYBus will grow up at the end of the second month.

By the end of the forth month the company expects to reduce the loss rate and make the business profitable (for a detailed Profit & Loss statement refer to appendix V.C)

The sales forecast is based on the assumption that increased demand will occur at a steady pace. This is based on the assumption that a large part for our new passengers after month two will be from word of mouth referrals. The logic is that we will gain passengers as we continue to serve current passenger. It is expected that this will happen steadily and incrementally.

Generally, it is expected to have at least one passenger per ride (during the first month of operation). After that it is believed that as a result of “word of mouth referrals” and a help of advertising agency the number of passengers will double, reaching 2400 passengers every month (depending on the number of days in one month). Following that, the growth people using our services should increase steadily. The year 2 is expected to show an increase in sales also, as well as year 3.

Note: The forecast is approximate; it is possible SKYBus will not reach the expectations due to a further economic downtime or some unexpected factors that might have a negative impact onto SKYBus developing business.

Cash Flow

The total repeating costs as it was outlined before is approximately €25,000. During the first month our business will have no profit as it will be used to set up the business. The vehicles are expected to start operating during month two. Having at least one passenger per ride (40 passengers per day), the monthly income will constitute €9,600 (where the ticket fee is €8 for adult).

The steady growth rate is expected to be seen during the month 2 and from that on. By the end of the month 5, where the number of passengers will reach 3,600, SKYBus business is expected to be in a profit of around €3,000 (for the detailed cash flow chart, refer to Appendix V.D)

Balance Sheet & Break Even Analysis

At the point of starting up the business, SKYBus is in a possession of €60,000 where €30,000 is the personal savings of the owner of the potential business and the second half is an investment of the owner's parents. The long-term liabilities, such as the bank loan, are €50,000.

The capital required to establish the business is €55,838. In order to run the proposed business it is required to have an access to approximately €25,000 per month. And also the business should be in a possession of at least €5,000 in cash for unexpected expenses (for detailed balance sheet refer to appendix V.E)

The break even analysis is based on an average monthly fixed costs of approximately €23,500. By establishing our ticket price of €8, we need only 3,600 rides per month to break even. During the summer months as well as holidays we expect to surpass the number of rides three times as much (Appendix V.F).

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SKYBUS, LTD.BUSINESS FEASIBILITY PLAN.PartV.Section 4

PERSONNEL

1. Job analysis

On starting up the company SKYBus intends to employ 8 people within the first 12 month:

·         7 drivers

·         Administration officer

The owner of the business, Oleksandr, will perform a job of a driver as well as he will be responsible for a payroll and customer care management.

The below is the description of the above positions and their requirements.

Driver (Full-Time)

- riding the vehicles along the route set out by the company and transporting the passengers;

- providing the bus tickets on request, receiving payments for the ride

- riding the vehicle 6-10hrs per day with one short break of 15min and a long break of 30min;

- working 6 days a week;

- qualification required - experience in driving with minimum of five years (with full driving licence),

- every driver must comply with the road traffic act, drive the vehicle safely, transporting the passengers to the final destination;

Administration officer (Part-Time)

- responsible for taking orders and calls, covering the day shifts only;

- managing the time table for the drivers;

- doing some accounting jobs;

- working 6 days a week;

- employed for 4hrs a day

- qualification required - knowledge of accounting and business management, experience with at least one year is essential, certificate or degree in Business/Accounting;

2. Job Description

Job Title	Driver
Purpose of the job	Transporting the passengers Dublin Airport - Dundrum/Dundrum - Dublin Airport
Reports to:	Owner of the business, Administration officer
Works with:	On his/her own delivering transporting services to the passengers
Responsible for:	Transportation of passengers, receiving payment
Amount of work processed	- Working for 6 hours per day - making 6 - 10 rides (depending on the length of the shift)

Job Title	Administration Officer
Purpose of the job	- taking orders and calls, covering the day shifts only - managing the time table for the drivers; - accounting
Reports to:	Owner of the business
Works with:	On his/her own, replying to the customers on the phone or carrying out face-to-face conversation
Responsible for:	Finances, office management
Amount of work processed	4hrs/day, 6 days a week

3. Person Specification

Job Title                                                         Driver
Job requirments	Essential	Desireble
Education	Full clean driving licence Category D1	In addition to D1 possession of category B and D
Experience	Minimum of five years	More than five years in driving the busses of different types
Skills	Flexible to take day and night shifts, good customer relation skills, reliable	communicative, telephone manners,

Job Title                                                         Admission Officer
Job requirments	Essential	Desireble
Education	Certificate in Business/Accounting	Degree in Business/Accounting
Experience	Minimum one year in any kind of admission work	3-4 years in managing the business finances
Skills	Knowldge of Microsoft Office, excellent customer service, communicative, reliable, interpersonal skills,	Adaptable, organisable

4. External agencies

In order to increase productivity of the company and provide a further growth of the business, SKYBus Ltd will use the services of the following external agencies:

• FAS Recruitment (Department of Social Protection) – to recruit the future members of the staff who will fill in the roles indicated in Section IV: Job Analysis (Appendix IV.A)

• Advertising.ie – agency providing advertisement help. Press advertisement is considered to be a first step to introduce SKYBus to Dublin and all the rest of Ireland. The offered above agency has reasonable pricing and also is experienced in this type of business (for more information on the Advertising.ie agency please refer to Appendix IV.B).

• Daft.ie – the Irish oldest property agency that helps to find property in Ireland. It was chosen for its popularity and experience as well as for a good reputation.

5. Staffing Plan

Staff	Hourly rate	Hours employed	Level of experience	Weekly wage	Monthly wage
Owner/manager/Driver 1	€10	40	5 years	€400	€1,770
Driver 2	€10	40	5 years	€400	€1,770
Driver 3	€10	40	5 years	€400	€1,770
Driver 4	€10	40	5 years	€400	€1,770
Driver 5	€10	40	5 years	€400	€1,770
Driver 6	€10	40	5 years	€400	€1,770
Driver 7	€10	40	5 years	€400	€1,770
Admission Officer	€9	24	1 year	€216	€972
Total				€3,016	€13,362

6. Legislation

There are six main aspects of legislation that are involved into the proposed business

1.                  Health & Safety Policy

SKYBus is committed to the health and safety of its employees, contractors and customers and this policy is in accordance with the provisions of Safety, Health and Welfare at Work Act 2005 and subsequent regulations. Any breach of an employees’ health and safety regulations or the company’s health and safety policy will be treated seriously and may result in disciplinary action up to and including dismissal (Appendix IV.C)

First Aid

A first Aid Kit is located in the head office. A first aid kit will be carried in all company vehicles. All employees shall ensure that it is in the vehicles and that is fully stocked.

2.                  Annual Leave

SKYBus employees will receive annual leave in accordance with the provisions of the Organisation of Working Time Act 1997.Accordingly, full-time employees will receive four working weeks Annual Leave per annum .Part-time employees will receive 8%of all hours worked as annual leave subject to a maximum of four working weeks.

SKYBus year is from January 1st to December 31st.All leave will be taken in the year in which it accrues. Annual leave shall not be carried forward from one year to the next.

Staff will be required to take their annual leave entitlement at times convenient to the business. The company will reserve the right to allocate specific days as company days, which employees will be obliged to take off and deduct from their annual leave. The company also will reserve the right to refuse requests for annual leave.

Requests for annual leave shall be made to Owner/Manager or Admission Officer 6 weeks before annual leave.

3.                  Public Holidays

There are nine public holidays each year:

New Year’s Day

St. Patrick’s Day

Easter Monday

The first Monday in May

The first Monday in June

The first Monday in August

The last Monday in October

Christmas Day

St. Stephen’s Day

            If the holiday will fall on a day on which SkyBus employees normally work, they shall be entitled to either: 

- A paid day off on the holiday

- A paid day off within a month

- An extra day’s pay

- An extra day’s annual leave

            If the public holiday will fall on a day on which employees do not normally work, then they shall be entitled to one fifth of their normal weekly wage for that day. If they will be asked to work on the public holiday, then employees shall be entitled to either:

- An additional day’s pay

- A paid day off within a month of the day

- An additional day of paid annual leave

            Part-time employees will qualify for public holiday entitlement provided if they have worked at least 40 hours during the five weeks ending on the day before a public holiday.

4.                  Sick Leave

Absence from work, for sickness reason, must be notified to Owner/Manager or Admission Officer as soon as possible on the first day of sickness, minimum of two hours prior to scheduled start time. Medical Certificates will be required for absences over 3 days, to be submitted on the 3rd day of absence. These will be asked to be submitted to Owner/Manager or Admission Officer. The company will reserve the right to require an employee to attend a company doctor for medical examination. If an employee becomes ill while on annual leave, they will be asked to obtain a medical certificate, the relevant days will be allocated as sick leave instead of holidays. Employees will be encouraged to arrange dental, medical appointments outside the office hours. If this is not possible, the employees will be asked to inform Owner/Manager or Admission Officer about the length of absence in order to facilitate any necessary arrangements prior to taking any absence.

5.                  Sick Pay

The organisation will not make any payment for any day of illness or unauthorised absence from work that employees do not attend for work. Employees may be entitled to claim social welfare benefit from the Department of Social, Community and Family Affairs.

6.                  Records Management

The organisation will not make any payment for any day of illness or unauthorised absence from work that employees do not attend for work. Employees may be entitled to claim social welfare benefit from the Department of Social, Community and Family Affairs. The organisation shall collect and process personal data relating to its employees in the course of business in a variety of circumstances such as recruitment, training and payment. Personal data will be kept by SKYBus on the employee's personnel file or HR electronic database. Medical information will be stored in a separate file, in order to ensure the highest level of confidentiality. The organisation will ensure that only authorised personnel have access to an employee's personnel file. The organisation is under legal obligation to keep certain data for specified period of time. The employee's name, address and starting date of employment, the hours worked by the employee each day and week, pay, overtime, averaging of hours, individual flexibility arrangements, leave records, superannuation, termination of employment, workers compensation, all will be kept for three years after the employee stopped working for the SKYBus. Taxation records relating to PAYG tax deducted from an employee’s wages shall be kept for a period of five years.

Payslips and wage records shall be kept by SKYBus for a period of 7 years.

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